If you receive a product that is damaged, defective, or not as described, we are happy to accept returns within 7 days of the delivery date. To initiate a return, please follow these steps:
1.Contact our customer support team at firstname.lastname@example.org or +919381532067 to request a return authorization.
2.Pack the item securely, including all original packaging and tags.
3.Include a copy of the original invoice and the return authorization confirmation in the package.
4.Ship the package to the address provided by our customer support team.
5.Once we receive the returned item, our team will inspect it to ensure it meets the necessary criteria. Upon approval, we will initiate the replacement process.
Our focus is complete customer satisfaction. In the event, if you do not receive our product in the right condition, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each product before buying it, it provides all the details regarding the product you purchase.
Our Policy for refund will be as follows:
In case any client is not completely satisfied with the condition in which our products are received, we can provide a refund, provided we receive a detailed description of the cause of dissatisfaction, along with image proof to email@example.com. Based on proper investigation and genuine request only, the refund will be initiated.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
We offer refunds for the purchase price of the item(s) returned, excluding any shipping or handling charges. Refunds will be issued using the original payment method within 7-15 business days of receiving the returned item.
If you wish to exchange an item for a different size, color, or product, please contact our customer support team to arrange the exchange. The exchange will be processed once we receive the returned item.
For any questions or concerns regarding returns, refunds, or exchanges, please reach out to our customer support team at firstname.lastname@example.org or +919381532067 .
Thank you for choosing Hapup. We are committed to ensuring your satisfaction with every purchase.